This document contains the following details about Nissan’s 2 Years Nissan Free Servicing offer:
• What’s included in your Service Plan
• Nissan Servicing General Terms
• What’s included in your Roadside Assistance cover
• Nissan Roadside Assistance General Terms
WHAT’S INCLUDED IN YOUR SERVICE PLAN?
Your CARED4 Service Plan is valid up to two years from the plan start date or for two services, whichever comes first*.
Your Service Plan covers the following:
• One Minor and one Major Service carried out at the time or mileage (whichever comes first) as specified in the official Nissan service schedule in your vehicle handbook. This includes labour, as well as the parts, oils and fluids as detailed in Table 1.
• The services can be claimed in any order based on the servicing requirements of your vehicle at the time. Your Nissan dealer will advise on the appropriate order based on the service history.
Fit new sump plug washer
Everything in the Minor service plus . . .
Fit new engine oil filter
Fit new air filter
Change engine oil
Fit new pollen filter
Top up screen wash
Renew brake fluid
At the required mileage or time interval . . .
Fit new fuel filter (diesel vehicles only)
Fit new spark plugs (petrol vehicles only)
Engine related items above do not apply to EV.
Your service plan excludes claims for (a) any item or repair not specified in this agreement letter, including the replacement of drive belts/cambelts/timing belts/tensioners (b) loss of time, loss of use of the vehicle or any other loss or damage of whatsoever nature, and (c) loss or damage recoverable under any other service or maintenance plan, warranty or insurance cover.
HOW TO CLAIM
Please contact your chosen Nissan dealer to make an appointment for the service to be completed, making them aware that you wish to claim under your CARED4 Service Plan and quoting your policy number.
The first service may be claimed any time after six months from the policy start date or sooner if the scheduled annual mileage has been covered. The policy start date is the date on which the vehicle transfers to your ownership.
NISSAN SERVICING GENERAL TERMS
The two years Free Servicing offer is available on specified CARED4 Nissan vehicles when purchased with Nissan Finance before 31st March 2017 (with a minimum amount financed of £2500 and where the finance agreement is not cancelled prior to first payment being made).
Claims are subject to audit by Nissan Motor (GB) Limited, The Rivers Office Park,
Denham Way, Rickmansworth, Hertfordshire WD3 9YS.
If you sell your vehicle privately, you can transfer the Service Plan to the new owner. To update the details of the Service Plan, please contact Nissan Service Plan Administration on 0844 573 8022.
You cannot transfer the (Service Plan) if you sell the vehicle through a commercial
retailer and the Service Plan cannot be transferred to a New Vehicle.
Should you decide to cancel a CARED4 Service Plan which has been provided free of charge you will not be entitled to reimbursement of the cost of the Service Plan. No cash alternative is available.
It is a condition of the Service Plan that your vehicle is serviced by a franchised Nissan dealer at the intervals recommended by Nissan Motor (GB) Ltd throughout the period of the plan. Services must be carried out within one month and 1,000 miles of the periods specified by Nissan Motor (GB), whichever comes first. Failure to do so may invalidate your plan.
Although We aim to please, things can sometimes go wrong. We would rather you told us if you are dissatisfied. In the unlikely event of a complaint, you should contact the Administrator in the first instance on 0844 573 8022, or in writing to: The Customer Services Manager, Nissan Extended Warranty Administration, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG. You can also email the administrator at firstname.lastname@example.org. For further questions about your Service Plan, please contact: Nissan Service Plan Administration, Car Care Plan Ltd., Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG. Tel: 0844 573 8022.
WHAT’S INCLUDED IN YOUR ROADSIDE ASSISTANCE COVER?
Your package also entitles you to two years free Roadside Assistance with the below benefits. The first-year cover is automatically set up upon purchase of your CARED4 vehicle. Each subsequent year of cover must be renewed with your dealer at the point of service.
Nissan Pan-European Roadside Assistance
All Nissan Vehicles are covered by the Nissan Pan-European Roadside Assistance.
Nissan Pan-European Roadside Assistance is available in the following countries
Austria, Belgium, Denmark, Finland, France (excluding DOM TOM), Germany, Greece, Ireland, Italy, Luxembourg, Monaco, The Netherlands, Norway, Portugal, Spain (excluding Ceuta and Meiila), Sweden, Switzerland and the United Kingdom (excluding Guernsey and Jersey).*
* Should your vehicle become inoperative due to a warrantable defect in a country not covered by the Nissan Pan-European Roadside Assistance, repair on the spot or towing service, when necessary, to the nearest authorised Nissan Dealer or recharge point is covered.
• Roadside repair
• Towing service to nearest Nissan dealership
Additional coverage per breakdown for vehicles where breakdown necessitates repairs covered under Nissan warranty and where repair cannot be completed on the day of breakdown:
• Replacement vehicle for up to three working days. We’ll supply the driver of the Nissan or Nissan EV with a replacement car (non-EV) for a maximum of three working days or until the repair is completed, whichever is sooner. Charging and toll fees are at the user’s expense and the replacement car excludes all other additional services. Drivers of special vehicles such as taxis, driving-school vehicles, short-term rental vehicles, etc are not eligible for this service.
• Hotel accommodation for up to three nights.
• Reimbursement of the cost of Public transport to complete your journey. The options available are:
• Train, 1st class
• Taxi up to 30 miles
• Any other suitable means.
EV BATTERY OUT OF CHARGE
Roadside Assistance is available to you in the unlikely event of your Nissan EV battery running out of charge en-route to your destination. If your Nissan EV battery cannot be recharged at your location, your car will be towed to either a location of your choice or the nearest location where the battery can be recharged (both within a 30 mile radius) to help you get back on your journey – the towing cost will be covered by the policy. Any cost for recharging your Nissan EV if applicable will be covered by the driver.
For LEAF Flex (battery lease) customers, the Nissan EV Pan-European Roadside Assistance will cover you for the duration of your battery lease agreement should your Nissan EV run out of battery charge. For any other repair work, the basic warranty clause still applies.
A fair usage policy applies.
Fair Usage Clause:
During the warranty period, the number of Roadside Assistance services resulting from no or low EV battery charge depends on a fair usage of the vehicle.
• In the case of repeated non-starts with plausible causes Roadside Assistance service will be provided.
• In the case of non-starts (by same driver) without plausible causes no Roadside Assistance will be provided.
• Nissan Assistance will be able to make a fair judgment based on best practice experience.
Further terms and conditions of the Roadside Assistance cover are available at http://www.nissan-aftersales.co.uk/assistance/roadside-assistance.
CALL EV 0800 246 820 (when travelling in the UK)
0044 161 210 2409 (when travelling in Europe)
EV CALL 0800 652 3025 (when travelling in the UK)
0044 1737 815 175 (when travelling in Europe)
Nissan Assistance is provided by RAC Motoring Services. Nissan EV Assistance is provided by AXA (calls may be recorded and/or monitored).
NISSAN ROADSIDE ASSISTANCE GENERAL TERMS
Roadside Assistance benefits and services are provided by RAC Motoring Services and/or RAC Insurance Ltd Registered in England No. 1424399: Registered Office: 8 Surrey Street, Norwich NR1 3NG) and RAC Insurance Limited (Registered in England No. 2355834, Registered Office as above) are authorised and regulated by the Financial Conduct Authority and within the jurisdiction of the Financial Ombudsman Service and Financial Services Compensation Scheme. See Nissan Roadside Assistance welcome pack for details of breakdown and recovery services entitlement. Details of the contractual arrangements under which RAC Services are provided to you are available by calling 0870 366 5603.
NISSAN EV ROADSIDE ASSISTANCE GENERAL TERMS
Benefits and Services are provided by Nissan Assistance. Nissan Assistance is committed to the fair treatment of all customers and may monitor or record telephone calls for quality assurance purposes. Nissan Assistance is authorised and regulated by the Financial Conduct Authority (FCA). FCA Register number 439069. Nissan Assistance UK Limited (registration 2638890) 106-118 Station Road, Redhill, Surrey RH1 1PR.
Only available on eligible vehicles that are less than 7 years old and have covered less than 75,000 miles
Nissan CARED4 Pledges
WELCOME TO NISSAN CARED4, THE HOME OF NISSAN USED CARS
When it comes to buying a used Nissan, no one knows them better than us. Only we truly understand how a Nissan should look, behave and be serviced.
That’s why when you choose a Nissan CARED4 vehicle, not only do you benefit from a vehicle that’s less than 7 years old and has covered less than 75,000 miles, you also benefit from our CARED4 promise, which offers you complete peace of mind throughout your ownership.
Minimum 12 months’ manufacturer-approved warranty.
To give you further peace of mind, every CARED4 car comes with a manufacturer-approved warranty for a minimum of 12 months with an option to upgrade to a further 12 or 24 months for even greater worry free motoring. All you have to do is ensure that your vehicle is serviced in accordance with manufacturer requirements. As an additional benefit, if the vehicle is more than 2 years old at the time of sale, MOT Care is also included which covers the cost of repairing, replacing or adjusting specific defective parts in the unlikely event that your car doesn’t pass its next MOT.
Independent vehicle history check and obsessive multi-point inspection.
Every CARED4 vehicle has been obsessively checked by Nissan trained technicians to ensure it meets our own exceptionally high standards. In addition, you can trust where the vehicle has come from and its past, because detailed checks by an independent company ensure it’s not stolen, that there’s no outstanding finance, has never been written off and that the Vehicle Identification Number (VIN) corresponds to DVLA records. And then and only then can it become CARED4.
30 day/1,000 mile exchange promise.
Nissan engineers will have made every effort to ensure your vehicle looks, feels and drives as good as new. In fact, we’re so confident, we’ll offer you a 30 day/1,000 mile exchange promise. This means in the unlikely event that the vehicle develops a fault, which cannot be resolved within the mileage and timeframe, we’ll exchange it for another vehicle of at least equal value.
EXPERT CARE WITH YOU+NISSAN. OUR PROMISE. YOUR EXPERIENCE
There’s no time limit on how long you will benefit from our promises. If you are a Nissan Customer we will look after you. That is our promise.
FREE COURTESY CAR
YOU want to stay on the road when your Nissan is in for a service or repair.
NISSAN PROMISE to keep you mobile free of charge whether you need a courtesy car, or just a lift.
FREE VIDEO HEALTH CHECK
YOU want to understand what is going on with your car’s service.
NISSAN PROMISE a free vehicle health check and we can even show you any work that might need doing with your own vehicle assessment video.
SERVICE PRICE MATCH
YOU want the best value for money when it comes to service and repair.
NISSAN PROMISE simple Fixed Price Servicing, and will price match like-for-like competitor written quotes within 10 miles of your local dealer.
CONTINUOUS ROADSIDE ASSISTANCE
YOU want the peace of mind you get from our quality service to go even further.
NISSAN PROMISE to provide you with continuous Roadside Assistance for free.
HERE FOR YOU
YOU want your problems resolved quickly.
NISSAN PROMISE to propose a resolution to any problem within two working days.
TEST DRIVE YOUR CHOICE
YOU want to test drive the latest Nissan model, engine and gearbox you’re interested in buying.
NISSAN PROMISE that’s what you’ll get when you pre-book your test drive either online or through our customer service centre.
JUST CALL 0330 1231231